In the world of investigation, information gathering, and risk management, conversation and interview skills are crucial. The main goal of a good conversation or interview is to obtain in-depth (background) information or intelligence, which plays a fundamental role in truth-finding, risk assessment, and informed decision-making.
What do we mean by an interview?
In this course, the term " interview" used broadly as an umbrella term. A clear distinction is made between informative interviews and confrontational interviews (interrogations), with attention to the purpose, approach, and context of each type of interview.
What do you learn?
Our training in interrogation, interviewing techniques, and body language is designed to equip professionals with practical and effective techniques for conducting conversations and interviews. During this intensive training, participants are introduced to a range of scientifically proven methodologies. The program is characterized by an integrated approach, combining interview techniques with statement analysis, paralinguistics, and body language interpretation.
The program consists of two days of classroom instruction and approximately eight hours of e-learning. The classroom training is the core of the program. The e-learning is used for support, review, and deepening.
Content of the training
The program consists of a coherent set of topics, covered partly in the classroom and partly through e-learning. The choice of learning format depends on the nature of the topic: skills and interactive components are taught in the classroom, while theory and in-depth study are primarily covered through e-learning. Some themes recur in both learning formats, but with a different emphasis.
Result
The combination of intensive classroom skills training and in-depth e-learning creates a cohesive learning path. Participants develop a keen awareness of their own conversational style, learn to better interpret (non-)verbal and paralinguistic cues, and are able to conduct both physical and digital interviews professionally and effectively.
This training therefore lays a solid foundation for effective hearing and interrogation in a wide range of professional situations.
Within this structure the following topics are covered:
Part 1: Constructing and conducting targeted conversations and interviews
Part 2: Making contact and the first conversation
Part 3: Dealing with emotions, resistance and tensions
Part 4: Observing and interpreting verbal and non-verbal behavior
Part 5: Image formation and perception
Part 6: Structuring interviews, including encircling and funneling
Part 7: Dealing with difficult or confrontational conversation situations
Part 8: Interview preparation, including legal and cultural aspects
Part 9: Communication Processes and Common Obstacles
Part 10: Body Language and Contextual Interpretation
Part 11: Statement analysis and signals of incongruence or possible deception
Part 12: PEACE and ORBIT interview methods
Part 13: Cognitive Questioning Techniques
Part 14: Digital (telephone) conversations and paralinguistics
Part 15: Developing and developing structured interview plans
Who is this course developed for?
This training is designed for professionals who conduct interviews to gather reliable information, identify risks, and uncover the truth. Consider:
- Fraud investigators and compliance officers
- KYC, AML/CFT and FEC specialists
- Acceptors and customer acceptance employees
- Claims handlers and fraud investigators
- Customer service representatives and account managers
- HR professionals and confidential counselors
- Professionals who hear witnesses or conduct interviews as part of internal investigations, due diligence or integrity investigations
Whether you're conducting interviews with clients, colleagues, witnesses, or other stakeholders, this training provides valuable skills and insights for anyone who wants to ensure the integrity of interviews, recognize signs of deception and stress, and gather and analyze information in a structured and targeted manner.
The training combines theory with practice and prepares participants for both physical and digital conversation environments.
Course formats: open, private, or customized.
While this course is primarily offered in a classroom setting, we understand that you may want to ask questions in a private setting due to the nature of your work. With a minimum of twelve participants, we can provide a private training course at our location. We also offer fully customized courses based on (parts of) this module. We are happy to provide a customized proposal.
All closed courses can be offered in both Dutch and English.
All our instructors have been screened and have signed confidentiality agreements with various government agencies. A specific confidentiality agreement for your organization or agency is also possible.
Certification & Recognition
Our training institute has been assessed by and registered with the CRKBO (Central Register for Short Vocational Education).
This training is a recognized, registered training program that has been assessed and accredited. For more information about recognition and registration, please select the training program below. Our training institute is therefore the only civil organization in Europe authorized and entitled to award this diploma. After completing this training, you will receive the SPEN diploma:
Interrogation, Interview Techniques and Body Language
This training is also part of the accredited Practical Diploma Private Investigator® .
Our programs and diplomas are widely recognized and highly regarded by various government agencies, as well as a wide range of international organizations outside of government. Whether you already work for such an organization or are pursuing a position with one of these employers, our programs are a valuable addition to your resume.
NIVRE awards 6 PE points to registered experts after completing this training.
Additional training
As additional training you can choose one of the practical courses:
Hypothesis formation and scenario thinking
Registered Body Language Analyst
The International Anti Crime Academy is a training partner of the UWV.
Experiences with Interrogation, Interview Techniques and Body Language (VIB):

Ralph
Government
Professional and expert!
Education: VIB
Review: “A highly professional, expert instructor who takes plenty of time and dedication. The course material is also very useful and engaging. It's very useful in your daily work. It's also a fantastic location and a pleasant atmosphere both inside and outside the classroom. It feels like a "family" where you quickly feel at home. I thought it was a phenomenal course and it benefited me immensely, enabling me to improve my professional practice!”

Lieke
Private
Very interesting!
Education: VIB
Review: "The instructor teaches in a very pleasant way.
The content was very interesting, and much of it was new and practical."

Rob
Financial services provider
Interactive!
Education: VIB
Review: "Course structure. The instructor's knowledge of the content and her ability to share her knowledge with the class. The visual materials and teaching aids used. An interesting and enjoyable course!"

Fatih
Private
Thank you very much!
Education: VIB
Review: "I would like to sincerely thank you for your warm welcome and guidance during this training. Your positive attitude and smile were a comfort to us every day. The calm and patient way you explain the material, taking the time to explain everything thoroughly, is greatly appreciated. You are a wonderful and helpful resource for the group. Once again, my sincere thanks for your efforts."

Saskia
Housing association
Great course!
Education: VIB
Review: "A very good trainer, with clear explanations, attentive to questions, and a generous amount of time. The course aligns well with my field of expertise and I can apply it immediately. Absolutely fantastic!"

Rianne
Government
Lots of experience and examples!
Education: VIB
Review: "It's definitely a good addition to the knowledge I've already acquired, especially the body language section, which is very interesting and valuable. The extensive experience and personal examples are fantastic. A great course!! But that's always the case here!"

Petra
Telecom provider
Everything was great!
Education: VIB
Review: "Everything was great!! Great trainer, good dynamics, delicious lunch and snacks in between (important ;)), plenty of breaks, interesting course material."

Marco
Financial services provider
Incredibly valuable!
Education: VIB
Review: "The course was incredibly valuable to me. The trainer explained everything clearly, which made it easy to follow and I found it very valuable. The assignments were engaging and provided me with a wealth of knowledge."
€ 1295,-
