Terms and Conditions

Version: June 1, 2022

International Anti Crime Academy BV | www.anti-crime-academy.com

These General Terms and Conditions apply to the training courses of International Anti Crime Academy BV, Ericssonstraat 2, 5121 ML Rijen (Netherlands). Please read these Terms and Conditions carefully. These Terms and Conditions constitute a valid and binding agreement between IACA and you. By registering for a course you agree to be bound by these Terms and Conditions. These General Terms and Conditions are listed on the website of International Anti Crime Academy BV (www.anti-crime-academy.com) and these terms and conditions will be sent free of charge upon first request.

1. Definitions

In these General Terms and Conditions, the terms below are used, always capitalized and used in both the singular and the plural. These terms have the following meaning:

1.1. Agreement

The agreement between IACA and the Client for administering and providing a Training.

All quotations, offers, assignments and agreements between IACA and its Client are governed by these General Terms and Conditions. These conditions therefore expressly apply to the quotation and its acceptance as well as to the agreement thus concluded. Other General Terms and Conditions or other provisions of the Client will not be accepted unless this is agreed in writing between the Client and IACA.

1.2. IACA

The private limited liability company International Anti Crime Academy BV, registered with the Chamber of Commerce under number 58500251, with its registered office in Gilze en Rijen, with offices at Ericssonstraat 2, 5121 ML, in Rijen;

1.3. Intellectual property rights

All intellectual property rights and related rights, including but not limited to copyrights, trade secrets, database rights, domain names, trade name rights, know-how, trademark rights, design rights, neighboring rights and patent rights;

1.4. Parties

IACA and/or Client

1.5. educations

The vocational training, workshop, training, lecture or individual course location that the Client follows or purchases from IACA in the field of Information-driven working (IGW), Open Source Intelligence (OSINT), Social Media Intelligence (SOCMINT), Human Intelligence (HUMINT), investigation , public order and/or international security;

1.6. Client

The person or organization that has purchased the Training and/or the person following the Training.

2.Order confirmation

The agreement between IACA and the Client is concluded upon receipt of a signed (digital) registration form and confirmation sent via the internet by IACA to the Client.

Any questions about the order will be answered by IACA within 48 hours.

3.Execution

IACA is entitled:

To change the course programs in the interim, for reasons of reprogramming examination requirements of external examination institutes and/or for reasons of qualitative improvement;
Change the layout of the course in terms of place and time;
If there are insufficient registrations, cancel a starting time or not accept new registrations for an existing course. Registered participants will receive written notice of this, after which their obligations will lapse;
To reduce the number of meetings of a course per course, whereby the price remains the same and the number of meetings of the course is reduced by a maximum of 25%;
To increase the group size by 100% in exceptional cases;
To convert classroom lessons to virtual lessons, where the price remains the same, if there is any need for this;
To screen a (potential) participant through an open-source survey and to refuse training to a group, entity or individual, or to exclude them from further participation.

4.Overtaking

The participant has the right, after consultation with IACA, to make up a missed (theory) lesson with another group, if this is possible in the opinion of IACA. IACA is not liable for this. It is not possible to catch up on exams and practical training, you must register again.

5.Exams and certificates

IACA uses the basic exam regulations for its exams.

IACA also trains for third-party exams. The participant/client is responsible for timely registration for the exams. Exam prices can be changed once a year, starting in January, without Clients being informed in advance. Diplomas and certificates are sent after the payment obligation has been met. The participant/client is responsible for the exam result achieved.

6.Business Partners

IACA can have the courses provided by an (international) Business Partner authorized by it in certain regions.

7.Price

All prices stated in quotations, brochures, etc. are VAT-free, unless expressly stated otherwise. The prices are valid from January 1 to December 31 of the current year. If price increases occur, they will take effect on January 1 of the academic year. These new prices also apply to Clients who are registered and assignments that were issued before December 31 of the previous year.

8.Payment

All amounts are due and payable in advance. Payment must be made before or on the due date stated on the invoice. The invoice will be sent immediately after registration and has a standard payment term of 30 days. The participant always remains personally responsible for the payment of the Training Costs if his/her employer does not make payment (on time). The Client is not entitled to deduct any amount from the amount stated on the invoice due to a counterclaim made by him. From the due date of the invoice, a reminder invoice will be sent if payment is not made on time, for which € 10.00 administration costs will be charged per reminder after 30 days. After two payment reminders, the invoice will be handed over to the collection agency. All judicial, extrajudicial collection costs and interest will be borne by the Client. If payment is not made on time, the participant may be denied access to IACA lessons and exams. By not attending classes and exams, the financial obligation towards IACA does not expire. An agreement with the Client can be unilaterally terminated by IACA in the event of non-payment, without any notice of default being required. In that case, IACA is entitled to charge the original invoice amount to the Client and to claim it immediately. In the event of non-compliance or late fulfillment of any obligation arising from the agreement for the Client, if it applies for a suspension of payments, is declared bankrupt, or decides to liquidate its business, or if an attachment is levied against it, every claim of IACA against the Client is fully and immediately due and payable. IACA then also has the right to cancel the current agreement or agreements, if not yet executed, without judicial intervention and to reclaim the delivered goods that have not yet been paid for, without prejudice to its right to compensation.

9. Legal reflection period for private individuals

After registering for a course, the Client has a statutory cooling-off period of 14 days. Within this reflection period, the registration can be canceled without any reason or consequences. This reflection period also applies if the Client books the course and the company or employer pays for it. If the company concludes the Agreement, there is no cooling-off period.

10.Delivered goods

Delivered goods (course materials, textbooks, etc.) remain the property of IACA until full payment has been made, on the understanding that the risk of damage to and loss of the goods and any resulting damage passes to the Client after delivery and acceptance. of the goods. Without the permission of IACA, the Client is not entitled to transfer ownership of goods that have not yet been paid in full to third parties other than through normal processing according to their destination, or to place a pledge or any other security right on these goods through any agreement or action to third parties. to provide the broadest sense of the word. In the event of violation of this, the purchase price becomes immediately and fully due, without prejudice to any further claims by IACA. If the Client does not fulfill its obligations regarding payment on time, the IACA has the right, without any notice of default, to reclaim the delivered goods that have not yet been paid for.

11.Copyright

All rights to the material provided by IACA, including the OSINT database (OSIDATA), remain reserved. No part of the publication(s) may be reproduced, stored in a retrieval system or made public in any form or by any means, electronic, mechanical, photocopying, recording or otherwise. It is not permitted to make the (lesson) material available to third parties. The Client will expressly not use the information that becomes known to him during the Training for providing training or training purposes and he will not give anyone the opportunity to do so.

12. Cancellation of open classroom courses

Cancellation of a Course must be made in writing (registered). The date of the postmark serves as the notice period for cancellation. Written confirmation from IACA serves as proof of the cancellation. The planned start date of the course serves as the starting point for handling the cancellation. The costs associated with cancellation of a Course amount to € 100 if canceled more than 4 weeks before the start date and 50% of the total price if canceled up to 14 days before the start and 100% if canceled within 14 days before the start or after the start of training. If IACA has incurred additional costs on behalf of the Client, these costs will be claimed in addition to the previously described cancellation costs. The refund of the course fees already paid will take place within 14 days. In the event that the participant/Client does not appear during the course, the Client is not entitled to any refund. An appeal to force majeure by the course participant or his employer (e.g. illness, indispensability in the company) does not affect the obligation to fulfill the financial obligations of the course participant or employer towards us. If the participant dies or if there are such exceptional circumstances that payment of the cancellation costs would be unacceptable according to standards of reasonableness and fairness, a motivated request can be submitted in writing to IACA. IACA reserves the right to request written proof. The cancellation costs are immediately due and payable.

13. Cancellation of closed training

Cancellation of a private training must be made in writing (registered). The date of the postmark serves as the notice period for cancellation. Written confirmation from IACA serves as proof of the cancellation. The planned start date of the course serves as the starting point for handling the cancellation. The costs associated with cancellation of an in-company training amount to € 1000 if canceled more than 4 weeks before the start date and 50% of the total price if canceled up to 14 days before the start and 100% if canceled within 14 days before the start or after the start of the training. If IACA has incurred additional costs on behalf of the Client, these costs will be claimed in addition to the previously described cancellation costs. The refund of training costs already paid will take place within 14 days.

14.Cancellation in case of force majeure

IACA reserves the right to reschedule and/or cancel the Training in the event of external force majeure, or insufficient participation, minimum 5 participants. In the event of complete cancellation of the course, the course fee already paid will be refunded within 14 days. If an alternative start date is offered, there is no right to a refund of the Training Costs.

15.Liability

15.1. The Participant/Client is fully responsible and liable for all actions he or she performs during the Training. The Client indemnifies IACA against any claim arising from its actions during the Training.

15.2. IACA excludes any liability to the extent that it is not regulated by law. If, as a result of force majeure or insufficient participation, IACA has to deviate from the specified course dates or cancel them in their entirety, IACA is not liable for any resulting damage, such as hours not worked or travel and accommodation costs. Force majeure also includes: Any circumstance independent of our control or unforeseeable circumstance as a result of which we consider it necessary to deviate from the specified course dates, such as illness of the teacher or trainer.

15.3. A training may contain components and/or tools from third parties and/or links to such components and/or tools from third parties. IACA is not responsible and/or liable for the content of such third-party components and/or tools and does not guarantee that this content is available, correct, complete and/or appropriate at all times.

15.4. IACA is never liable for malware or other malicious content, such as viruses or spyware, in third-party components and/or tools.

15.5. If, without prejudice to the foregoing, IACA is liable to the Client for damage, on whatever grounds, IACA is only liable for direct damage suffered by the Client as a result of a shortcoming and/or tort attributable to IACA up to a maximum amount of EUR 500. - (five hundred euros).

15.6. Direct damage is exclusively understood to mean:

15.6.1. material damage to property;

15.6.2. reasonable costs incurred to prevent or limit direct damage that could be expected as a result of the event on which the liability is based; and

15.6.3. reasonable costs incurred to determine the cause of damage.

15.7. Unless compliance by IACA is permanently impossible, IACA's liability due to an attributable shortcoming in the performance of the agreement only arises if the Client gives IACA notice of default, setting a reasonable period for rectification of the shortcoming, and IACA also after that period culpably continues to fail in the fulfillment of its obligations.

15.7.1. There is no attributable shortcoming in the performance of the agreement by IACA in the event of force majeure. Force majeure includes illness of employees and/or absence of crucial employees, interruptions in the supply of electricity, strikes, riots, government measures, fire, natural disasters, floods, shortcomings of IACA's suppliers, shortcomings of third parties engaged by IACA, disruptions. in the connection to the internet, hardware failures, failures in (telecommunications) networks, diseases, epidemics, pandemics, government measures and all other external causes beyond IACA's control.

15.8. If the force majeure continues for at least sixty (120) days, both IACA and the Client are entitled to terminate the agreement, without being obliged to pay compensation for any damage resulting from this termination.

15.9. A condition for the existence of any right to compensation is that the Client reports the damage in writing to IACA as soon as possible after it has occurred. Any claim for compensation against IACA will lapse after twelve (12) months after the claim arose, unless the Client has filed a legal action for compensation for the damage before the expiry of that period.

16. Client's duty of care

IACA reserves the right to personally recover from the Client all material/intangible damage caused by an unlawful act by the Client. This applies for the entire duration of the Training.

17. Mutual confidentiality

IACA is obliged to maintain confidentiality towards third parties regarding everything that becomes known about the client at IACA and/or its employees during registration, screening and during the course.

In addition, the client is obliged to maintain confidentiality with regard to the working method, content of the Training and (international) business partners of IACA towards third parties.

The acquired knowledge may not be commercially exploited by the Client in the form of transferring information, the Client must refrain from providing training on a commercial basis to third parties.

If the Client does not comply with these obligations or does not fully comply with them, he will owe IACA an immediately due and payable fine for each event, which is not subject to judicial mitigation, in the amount of EUR 25,000 (twenty-five thousand euros) (twenty-five thousand euros), without prejudice to IACA's right to full compensation. compensation.

The participant/client is expressly prohibited from (secretly) making sound recordings and/or video recordings during the lesson. This also applies to recordings during virtual/digital lessons.

18.General Data Protection Regulation (GDPR)

Before the start of the Training, you will be asked to provide the participant's personal data. The personal data is stored encrypted and deleted at the participant's first request after completing the training. The personal data are never shared with third parties, except when the participant participates in a training course for which a diploma is issued by an external party. In this case, the personal data will be shared with the CPION (www.cpion.nl) for the issuance of the diploma and the inclusion in the Abiturientenregister of the Stichting Permanente Educatie Nederland (SPEN) and/or the Stichting Post Hoger Voroeps Onderwijs Nederland (SPHBO). ).

At the bottom of this page you will find our Privacy Statement.

19.Governing law

All our offers, agreements and their implementation are exclusively governed by Dutch law.

20.Disputes

All disputes, including those that are only considered as such by one party, arising from or relating to the agreement to which these terms and conditions apply, or the relevant terms and conditions themselves and their interpretation or implementation, both of a factual and legal nature, will are decided by the competent civil court, unless the subdistrict court has jurisdiction.

Complaints procedure

Below is the procedure for possible complaints addressed to International Anti Crime Academy BV.

Complaints procedure International Anti Crime Academy BV regarding all courses, training, education or workshops as registered on its website: www.anti-crime-academy.com

International Anti Crime Academy BV, hereinafter referred to as IACA.

Whereas

That it is desirable for careful dealing with a participant that he/she can turn to a Complaints Committee with any complaint(s) about the implementation of a course, training, education or trajectory if his/her dissatisfaction with the teacher/trainer is discussed. /trainer/advisor of the registered trainer in question does not lead to a satisfactory result.

Article 1 Definitions

Participant

Anyone who validly participates or has participated in a course, training, education or trajectory registered on our website.

Complaints committee

The IACA Complaints Committee regarding courses, training, education or programs.

Commissioner

The Foundation Commissioner of IACA

Course, training, education or trajectory

The course, training, education or trajectory that is offered or organized as its own accredited and registered with IACA.

Teacher/trainer/trainer/advisor

The person who carries out the course, training, education or trajectory on behalf of IACA.

Complaint

Any written expression of dissatisfaction about a course, training, education or trajectory addressed to the Complaints Committee with the request to conduct an investigation and make a decision.

Complainant

The person who has submitted a written complaint to the Complaints Committee.

Article 2 Admissibility

The participant and the person on whose behalf he/she participates or has participated in the course, training, education or trajectory, can submit a written complaint about the implementation of the course, training, education or trajectory up to two months after the end of the course, training, education or trajectory. submit a training or program to the Complaints Committee.

The Complaints Committee may decide that a complaint that is only submitted after the period referred to in the first paragraph will still be processed if, in the opinion of the committee, the complainant could not reasonably have been asked to submit his complaint earlier.

Complaints are always treated confidentially. The registered complaints and the method of handling are kept for a period of 3 years.

Article 3 Composition of the Complaints Committee

The Complaints Committee initially consists of the director of IACA and at least one independent officer (Mr. Chris van Gompel). They will investigate the complaint submitted in accordance with the complaints procedure described in Article 5.

Article 4 Task of the Complaints Committee

The Complaints Committee has the task of investigating the complaints submitted to it and making an assessment thereof.

Article 5 Complaints procedure

After the complaint has been submitted, the complainant will receive a message within 5 working days that his complaint has been received by IACA.
The Complaints Committee examines the admissibility of the complaint. If the complaint is inadmissible, he will inform the complainant in writing and substantiate the contents.
If the complaint is admissible, the trainer of the relevant course, training, education or trajectory will be requested to provide a written response to this complaint.
The Complaints Committee will send a copy of this to the complainant.
If, in the opinion of the Complaints Committee, it is not possible to form an opinion based on the complaint and the response of the trainer/trainer/consultant involved, the Complaints Committee will hear the complainant and the trainer/trainer/consultant involved in each other's presence.
If the above does not lead to a solution suitable for both parties, there is an option to appeal to an independent third party who does not work for IACA

Article 6 The decision of the Complaints Committee and possibility of appeal

The Complaints Committee will reach its decision within four weeks of receiving the complaint. This assessment has the character of a written advice.
The Complaints Committee also sends a copy of its decision to the complainant.
Extension of the period referred to in paragraph 1 is possible by two periods of a maximum of four weeks.
If the extension is necessary, the Complaints Committee will announce this extension to the complainant.
The judgment of the aforementioned independent third party (Article 5.6) is binding and any consequences will be dealt with as quickly as possible.

Article 7 Commissioner's response

The director will announce his written response no later than two weeks after receiving the Complaints Committee's decision. This response is binding on all parties unless there is an opportunity for appeal.
The director will send a copy of his response to the complainant and the teacher/trainer/trainer/advisor involved within two weeks of receiving the Complaints Committee's decision.
This period can be extended by a maximum of two weeks. This extension will also be announced in writing to the complainant and the teacher/trainer/trainer/advisor involved.
In the event of an appeal, after receipt of the binding decision from the independent third party, the decision together with the associated consequences will be sent in writing to both the complainant and the teacher/trainer/advisor involved.

Privacy statement GDPR

Article 1. Whose statement is this

International Anti Crime Academy BV
located at 5121 ML Rijen at Ericssonstraat 2.
International Anti Crime Academy BV (hereinafter: IACA) is a private company that focuses on vocational training in the field of (digital) investigation & security.

IACA has been tested as a training institute and registered with the CRKBO.

Article 2. Privacy

IACA takes privacy seriously. We process personal data about you because you use our website, our services and also because you provide this data to us yourself.
We do our best to process the data you have provided to us carefully.
This privacy statement gives you a clear overview of which personal data we process, how we handle this personal data and also explains as clearly as possible why we collect it.
Within the meaning of the General Data Protection Regulation, IACA is a so-called controller in this regard.

Article 3. Personal data that we process

The personal data that we process about you is:

First and last name
Sex
Date of birth
Birthplace
Address data
phone number
E-mail address
IP address
Company details
Other personal data that you actively provide, for example in correspondence and by telephone
Location data
Information about your activities on our website.
Internet browser and device type

Article 4. Special and/or special personal data that we process

Our website and/or services do not intend to collect data about visitors or persons under the age of 16. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent.

If you are convinced that we have collected personal information about a minor without this consent, please contact us at info@anti-crime-academy.com and we will delete this information.

Article 5. Why and for how long

We process your personal data for the following purposes:

To be able to call or email you if this is necessary to carry out our agreed services with you;
To inform you about changes to our services and products;
To be able to send you our newsletter if you have registered for it;
Analyze your behavior on the website in order to improve our website and tailor it to your preferences.

IACA does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected.

IACA does not make decisions based on automated processing on matters that could have (significant) consequences for people. This concerns decisions that are taken by computer programs or systems, without a human being involved (for example an IACA employee).

Article 6. Sharing data

IACA does not sell your data to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data.

Article 7. Mapping website visits

Cookies:
IACA only uses technical and functional cookies.
And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website.
The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preference settings. We can also optimize our website with this.
What if you don't like cookies?
You can unsubscribe from cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser.

Article 8. Google Analytics

A cookie is placed via our website from the company Google, which is undoubtedly known to you. These cookies are part of the Analytics service. We use this service to investigate how you as a visitor use our website and Google creates insightful reports about this for us.

Google may provide this information to third parties if Google is legally obliged to do so, or if third parties process the information on behalf of Google. IACA has no influence on this. We have allowed Google via the terms and conditions to use the information obtained for other Google services.

IACA has entered into a processing agreement with Google. The information that Google collects is anonymized as much as possible, but your IP address is not masked so that your location remains traceable.

Article 9. View, adjust and delete

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by IACA and you have the right to data portability.
This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you.
You can send a request for access, correction, deletion, transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@anti-crime-academy.com

In case of such a request, we ask you to send a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy.

We will respond to your request as quickly as possible, but within four weeks.

Article 10. Complaints

IACA would like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

Article 11. Data security

IACA takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact IACA via info@anti-crime-academy.com.