International Anti Crime Academy BV | www.anti-crime-academy.com

These General Terms and Conditions apply to the training courses of International Anti Crime Academy BV, located at Ericssonstraat 2, 5121 ML Rijen, the Netherlands. Please read these Terms and Conditions carefully.   

These General Terms and Conditions constitute a valid and binding agreement between IACA and the Client/Participant. By registering for a Course, you agree to be bound by these Terms and Conditions. These General Terms and Conditions are stated on the website of International Anti Crime Academy BV ( www.anti-crime-academy.com ) and will be sent free of charge upon first request.

 1. Definitions

In these General Terms and Conditions, the terms below are used, always capitalized and used in both the singular and the plural. These terms have the following meaning:

1.1. IACA  

The private limited liability company International Anti Crime Academy BV, registered with the Chamber of Commerce under number 58500251, with its registered office in Gilze en Rijen, with offices at Ericssonstraat 2, 5121 ML, in Rijen;

1.2. Client  

Any natural or legal person who purchases a Training from IACA, either for themselves or for their employees. 

1.3. Participant  

Any natural person who participates in a Course at IACA, regardless of whether the registration takes place in a personal capacity or via a registration arranged by a client. 

1.4. Agreement

• The agreement between IACA and the Client for administering and providing a Training is governed by these General Terms and Conditions. 
• All quotations, offers, assignments and agreements between IACA and its Client are governed by these General Terms and Conditions. These conditions therefore expressly apply to the quotation and its acceptance as well as to the agreement thus concluded.   
• Other General Terms and Conditions or other provisions of the Client will not be accepted unless this is agreed in writing between the Client and IACA. 

1.5. Course

The vocational training, workshop, training, lecture or closed course that the Participant follows or the Client purchases from IACA. 

1.6. Delivery format  

The delivery format refers to the way in which a vocational course, workshop, training, lecture, open or closed course is offered and followed. The different delivery formats are:  

• In-person: The Training takes place physically at a location where the Participants and teacher(s) are present. 
• Live classroom: The Training is given live in a classroom setting, where the Participants and teacher(s) are physically present. 
• Live virtual: The Training is given live via an online platform or video conference, with the Participants and teacher(s) participating remotely. 
• On-demand: The Training is pre-recorded and can be followed by the Participant at any time, without the involvement of a live teacher. 

1.7. Intellectual property rights

At IACA, intellectual property rights include all rights related to training materials, certifications, training materials, and databases such as OSINT (OSIDATA). These materials contain data, concepts, technologies and other forms of intellectual property owned, licensed and owned by IACA. IACA's intellectual property rights are intended to ensure the exclusive control and protection of these materials, and any unauthorized use is strictly prohibited and may result in legal penalties.

1.8. Additional conditions for American and Canadian participants
for participants based in the United States or Canada apply additional conditions. These specific conditions are provided to the participant after receipt of the registration and must be explicitly accepted before the registration is finalized.

2. Conclusion of the Agreement

The agreement between IACA and the Client is concluded upon receipt of a signed (digital) registration form and subsequent written confirmation by IACA to the Client. Registration is only final after confirmation by IACA. Any questions about registration will be answered by IACA as soon as possible, but within a maximum period of 48 hours, excluding weekends and public holidays.  

3. Age requirement 

Before the Client or Participant can use an IACA website or register for and participate in a training, product, or service offered by IACA, the Client or Participant must agree to this agreement. The Client or Participant acknowledges that he/she is at least 18 years old and has the legal capacity to enter into this agreement. If the Client or Participant is under 18 years of age and/or lacks the legal capacity to agree to this agreement, it is necessary for the Client or Participant to seek the assistance of a legal guardian to review and agree to this agreement on behalf of the Client or Participant so that the Client or Participant can access an IACA website or complete the registration and purchase of training courses, products, or services offered by IACA.  

If a minor participates without the required consent of a legal guardian, the agreement will be considered null and void. This means that IACA has the right to immediately terminate the minor's participation. In such cases, IACA cannot accept liability for any damage or consequential damage resulting from the participation of the minor without the necessary legal consent. The minor and his legal representatives are responsible for all costs resulting from unlawful participation in the Training.  

4. Execution 

IACA is entitled to: 

• To change the Training Programs in the meantime for reasons of reprogramming examination requirements of external examination institutes and/or for reasons of qualitative improvement. 
• To change the layout of the Training in terms of place and time. 
• If there are insufficient registrations, cancel a starting time or not accept new registrations for an existing Course. Registered Participants will receive written notice of this, after which their obligations will lapse.  
• To reduce the number of meetings per Course, whereby the price remains the same and the number of meetings is reduced by a maximum of 25%. 
• In exceptional cases, increase the group size by a maximum of 100%. 
• Change the delivery format (for example from in-person to virtual) without affecting the Training Costs. 
• To screen a (potential) Participant through an open-source survey and to refuse training to a group, entity or individual or to exclude them from further participation. 
• To use a careful selection process for Participants in our Courses. We apply the following criteria when admitting Participants:
  • Relevance of the Training to the Participant's professional background.
  • Potential contribution of the Participant to the learning objectives and group dynamics.
  • Strive for a diverse and balanced composition of the Participant Group.
  • Alignment with our strategic Training Objectives.

• In line with these criteria:
  • To give priority to Participants from certain professional sectors.
  • Reject potential Participants who do not meet the set criteria.

IACA will apply these criteria in a non-discriminatory manner.

5. Overtaking

The Participant has the right, after consultation with IACA, to make up a missed (theory) lesson with another group if this is possible in the opinion of IACA. IACA is not liable for this. In principle, it is not possible to catch up on exams and practical training; For this purpose, the Participant must register again and pay the full costs again.  

However, exceptions to this ban may be considered. In special cases, such as long-term illness or other serious circumstances, the Participant or Client can submit a request to make up a missed exam or a missed practical training. This request must be submitted in writing and with reasons to IACA. After assessment and approval by IACA, a catch-up option may be offered. Any additional costs associated with this will be borne by the Participant or Client.  

6. Examination regulations and responsibilities

• IACA uses the basic exam regulations for its exams. 
• IACA also trains for third-party exams. The Client and/or Participant is responsible for timely registration for these exams.  
• Exam prices can be changed once a year, starting in January, without Clients being informed in advance. 
• Diplomas and certificates will only be sent after the payment obligation has been fully met by the Client. 
• The Participant is responsible for the exam result achieved. IACA accepts no liability for results not achieved.  
• IACA is not responsible for the Participant obtaining exemptions for other external training courses. 

7. Business Partners

IACA reserves the right to have the Training provided by an (international) Business Partner authorized by it in certain regions. 

8. Price

All prices stated in the quotations, brochures and other means of communication are VAT-free, unless expressly stated otherwise. The prices are valid from January 1 to December 31 of the current year. Any price increases will take effect on January 1 of the Training Year. These new prices also apply to Clients who registered and assignments issued before December 31 of the previous year.

9. Payment terms and taxes

• All amounts are due and payable in advance. Payment must be made before or on the due date stated on the invoice. The invoice will be sent immediately after registration and has a standard payment term of 30 days.  
• The Participant always remains personally responsible for the payment of the Training Costs if his/her employer does not make payment (on time). 
• The Client is not entitled to deduct any amount from the invoice amount due to a counterclaim made by him. 
• From the due date of the invoice, a reminder invoice will be sent if payment is not made on time, for which € 10.00 administration costs will be charged per reminder after 30 days. 
• After two payment reminders, the invoice is handed over to a collection agency. All judicial and extrajudicial collection costs and interest will be borne by the Client.  
• If payment is not made on time, the Participant may be denied access to IACA lessons and exams. Failure to attend classes and exams does not void the financial obligation to IACA.  
• In the event of non-payment, IACA may unilaterally terminate the agreement with the Client without any notice of default being required. In that case, IACA is entitled to charge the original invoice amount to the Client and to claim it immediately.  
• In the event of non-compliance or late fulfillment of any obligation arising from the agreement for the Client, in the event of suspension of payment, bankruptcy, liquidation of the business, or seizure, every claim of IACA against the Client is fully and immediately due and payable. 
• In such cases, IACA also has the right to cancel current agreements, if not yet executed, without judicial intervention and to reclaim the delivered goods that have not yet been paid for, without prejudice to the right to compensation. 
• The Client is obliged to provide accurate, complete and current information when making a purchase or transaction. All applicable taxes relating to such purchases or transactions from IACA are the sole responsibility of the Client.  

10. Legal reflection period for private individuals

• After registration for a Course, the Client, if he or she is a natural person who is not acting in the exercise of a profession or business, has a statutory cooling-off period of 14 days. Within this cooling-off period, the registration can be canceled without giving any reason and without consequences.  
• This reflection period also applies if the Client books the Training and the costs are paid by the company or employer, provided that the Client concludes the agreement himself. 
• If a company or employer concludes the agreement, there is no cooling-off period. 

11. Retention of title 

• Delivered goods (training materials, textbooks, etc.) remain the property of IACA until full payment has been made. 
• The risk of damage and loss of the goods, as well as any resulting damage, is transferred to the Client after delivery and acceptance of the goods. 
• Without the permission of IACA, the Client is not entitled to transfer ownership of goods that have not yet been fully paid for, other than through normal processing according to their destination, to third parties or to place a lien or any other security right on these goods through any agreement or act. in the broadest sense of the word. 
• In the event of violation of this provision, the purchase price becomes immediately due and payable in full, without prejudice to any further claims by IACA. 
• If the Client does not fulfill its obligations regarding payment on time, IACA has the right, without any notice of default, to reclaim the delivered goods that have not yet been paid for. 

12. Intellectual Property Rights and Use Restrictions

All Education Materials, certifications and training materials provided by IACA, including but not limited to the OSINT database (OSIDATA), are protected by copyright and other intellectual property rights. These materials include data, concepts, technology and intellectual property owned, licensed and owned by IACA. The Client or Participant does not acquire any intellectual property rights to the Training Materials, certifications and training materials. However, IACA grants the Client or Participant a limited, worldwide, non-transferable, perpetual, irrevocable and non-exclusive license to use the materials for non-commercial purposes.  

The Client or Participant is expressly prohibited from: 

• Copy, reproduce, distribute, display, modify or create derivative works from the materials without the prior written permission of IACA. 
• Make the materials available to third parties without written permission from IACA. 
• Not to use the materials to provide training or for training purposes, nor to allow others to do so. 
• Perform any reverse engineering, decompilation or any other form of reconstruction of the source code or underlying ideas and principles of the IACA materials. 

If the Client or Participant acts contrary to these provisions, IACA reserves the right to take appropriate legal action and claim compensation for the damage suffered. If unauthorized use or distribution of the material is discovered, IACA has the right to immediately terminate the Client's or Participant's access to the Training without refunding any Training Fees already paid. IACA also reserves the right to exclude the relevant Client and/or Participant from future Courses in the event of a violation of intellectual property rights.  

13. Cancellation of Open Classroom Courses

• Cancellation of a Course must be made in writing and by registered post. The date of the postmark serves as the notice period for cancellation.  
• Written confirmation from IACA serves as proof of the cancellation. The planned start date of the Course serves as the starting point for handling the cancellation.  
• The costs associated with cancellation of a Course are: 
  • €100 if canceled more than 4 weeks before the start date. 
  • 50% of the total price if canceled up to 14 days before the start. 
  • 100% of the total price if canceled within 14 days before or after the start of the Course. 
  • If IACA has incurred additional costs on behalf of the Client, these costs will be claimed in addition to the previously described cancellation costs. 
• The refund of the training fee already paid will take place within 14 days after confirmation of the cancellation by IACA. 
• In the event that the Participant does not appear during the Training, the Client is not entitled to any refund. 
• An appeal to force majeure by the Participant or his employer (e.g. illness, indispensability in the company) does not affect the obligation to fulfill the financial obligations towards IACA. 
• If the Participant dies or if there are such exceptional circumstances that payment of the cancellation costs would be unacceptable according to standards of reasonableness and fairness, a motivated request can be submitted in writing to IACA. IACA reserves the right to request written proof.  
• The cancellation costs are immediately due and payable. 

14. Cancellation of Private Training

• Cancellation of a Private Course must be made in writing and by registered post. The date of the postmark serves as the notice period for cancellation.  
• Written confirmation from IACA serves as proof of the cancellation. The planned start date of the Course serves as the starting point for handling the cancellation.  
• The costs associated with cancellation of a Private Course are: 
  • €1000 if canceled more than 4 weeks before the start date. 
  • 50% of the total price if canceled up to 14 days before the start. 
  • 100% of the total price if canceled within 14 days before or after the start of the Private Course. 
  • If IACA has incurred additional costs on behalf of the Client, these costs will be claimed in addition to the previously described cancellation costs. Examples of such additional costs may include booked travel and accommodation costs, as well as costs for specially tailored training materials, hired guest teachers or instructors, and rental of special locations or equipment that were necessary for the implementation of the Training.  
• The refund of training costs already paid will take place within 14 days after confirmation of the cancellation by IACA. 
• If a Closed Training is canceled after the start of the Closed Training, no refund of the Training costs is possible. 
• The cancellation costs are immediately due and payable. 

15. Cancellation in case of force majeure

• IACA reserves the right to reschedule and/or cancel the Training in the event of external force majeure or insufficient participation (less than 5 Participants). 
• In the event of complete cancellation of the Training by IACA, the Training Fees already paid will be refunded within 14 days. 
• If an alternative start date is offered, there is no right to a refund of the Training Costs. 
• External force majeure means circumstances that are beyond the control of IACA and that make the implementation of the Training impossible, such as but not limited to natural disasters, pandemics, government measures, and other unforeseen events. 
• In the event of rescheduling of the Course, IACA will inform the Client and Participant of the new start date as soon as possible. 
• If the Training is moved by IACA due to force majeure, the registration of the Client and Participant will remain valid for the new start date. 

16. Liability

16.1. The Participant is fully responsible and liable for all actions he takes during the Training. The Client indemnifies IACA against all claims arising from the actions of the Participant during the Training.  

16.2. IACA disclaims any liability to the extent not provided by law. If IACA is forced to deviate from the planned Training dates due to force majeure or insufficient participation, or has to cancel the Training entirely, IACA is not liable for any damage such as missed working hours or travel and accommodation costs. Force majeure includes any situation beyond our control, such as but not limited to: illness of instructors, natural disasters, terrorism, government measures, strikes, and technical failures.  

16.3. IACA uses tools and software from third parties during the training. IACA is not responsible for the availability, accuracy or reliability of these tools and accepts no liability for damage, security risks or legal consequences arising from its use. The participant remains responsible at all times for the correct and rightful use of the methods learned.

16.4. IACA is never liable for malware or other malicious software such as viruses or spyware, regardless of whether it is present in third-party materials or tools.  

16.5. If IACA is held liable, the maximum liability is limited to direct damage to a maximum of EUR 500. Indirect damage, such as consequential damage, loss of profit, business arrangement, operational consequences, reputation damage, technical malfunctions or security risks, is explicitly excluded. 

16.6. Liability of IACA for shortcomings in the fulfillment of contractual obligations only arises if IACA fails to fulfill these obligations after a written notice of default, which sets a reasonable period for remedy of 30 days. There is no shortcoming if it is the result of force majeure. In no event will IACA's liability exceed the limits stated above.  

16.7. In the event of force majeure lasting longer than 120 days, both IACA and the Client can terminate the agreement without being obliged to pay compensation.  

16.8. Any right to compensation only arises if the damage has been reported in writing to IACA within 30 days of occurrence. Any claim for damages against IACA expires twelve months after the claim arose, unless legal action has been taken within that period.  

16.9 The Client and Participant guarantee that they will at all times comply with all applicable laws and regulations relating to the Training and the implementation of this Agreement. 

Liability and Indemnification

The Client or Participant agrees to indemnify IACA against any claims, liabilities, damages or costs arising from their participation in the Training or a breach of this agreement. This indemnification includes reasonable attorneys' fees and costs incurred by IACA in defending such claims. Claims for indemnification must be submitted in writing to IACA within 30 days of discovery, and the parties agree to fully cooperate in the defense of any claims or actions.

LIMITATION OF LIABILITY

Insofar as the maximum permitted by the applicable legislation, the total liability of IACA under this agreement will not exceed EUR 500. This limitation of liability only applies to direct damage and excludes indirect or consequential damage, such as loss of profit, operating down, operational consequences, reputation damage, technical malfunctions or security risks. The client or participant acknowledges and agrees that these limitations of liability reflect a reasonable distribution of risks and form an essential element of the agreement between IACA and the client or participant. Without these restrictions, IACA could not offer these courses, products or services.

Anti-spam filters and email alerts 

IACA acknowledges that it cannot be held liable for cases where the confirmation email from the Client or Participant is blocked by their spam filters. It is the sole responsibility of the Client or Participant to ensure that his email account linked to his registration allows the receipt of emails from anti-crime-academy.com. The Client or Participant must take the necessary steps to adjust their email settings accordingly to ensure the successful delivery of important communications from anti-crime-academy.com.  

Warranty disclaimer  

IACA expressly disclaims all representations and warranties, whether oral or written, express, implied or statutory, including, but not limited to, any implied warranties of fitness for a particular purpose or merchantability. In no event will IACA be liable for incidental, indirect, consequential, exemplary, special or punitive damages whether or not reasonably foreseeable and whether liability is based in contract, tort or any other legal theory.  

17. Liability for Material and Immaterial Damage 

• IACA reserves the right to personally recover from the Client or Participant all material and immaterial damage caused by an unlawful act by the Client or Participant. This applies for the entire duration of the Training.  
• Material damage means damage to property, buildings, equipment and other physical assets of IACA. 
• Intangible damage is understood to mean damage to reputation, loss of goodwill, and other intangible damage that IACA suffers as a result of the unlawful act of the Client or Participant. 
• The Client or Participant is liable for all costs incurred by IACA in connection with recovering damages, including but not limited to legal costs and collection costs. 
• This provision does not affect IACA's other rights to take further legal action and claim full compensation for the damage it has suffered. 

18. Confidentiality  

IACA and its employees are obliged to confidentiality with regard to third parties of all information that will be known about the client and/or participant during registration, screening and during the following training. The client and participant are obliged to secrecy with regard to the working method, the content of the training and the (international) business partners of IACA. The knowledge gained may not be operated commercially by the client or participant. The client or participant is explicitly forbidden to transfer the information to third parties or distribute internally within their organization, unless this is explicitly permitted by IACA. It is also not allowed to use the information to provide training on a commercial basis to third parties.

If the Client or Participant does not or does not fully comply with these obligations, he will owe IACA an immediately payable fine of € 25,000 (twenty-five thousand euros) per event per event, which is not subject to judicial mitigation, without prejudice to IACA's right to full compensation. In the event of a breach of the confidentiality obligation, IACA will take appropriate legal action to stop the breach and claim compensation for the damage suffered. This may include hiring a collection agency or starting legal proceedings.  

The Participant and/or Client is expressly prohibited from (secretly) making sound recordings and/or image recordings during the lesson, including recordings during virtual/digital lessons. 

19. Code of Conduct 

Professional behavior is required of all Participants while attending the Training and in interactions with both staff and fellow participants. Inappropriate behavior, including the use of offensive language, sexual harassment and threatening behavior, will not be tolerated and may result in immediate removal from the training without refund of fees. The Participant is expressly prohibited from (covertly) making sound or image recordings during the lesson, including recordings during virtual/digital lessons.  

If this provision is violated, IACA will immediately remove the Participant from the training and no refund of costs will be made. In addition, IACA reserves the right to take legal action against the Participant, including seeking damages for any damages resulting from the violation of this code of conduct. This may also include the ban on future participation in IACA Courses.  

20. Privacy Policy 

IACA attaches great importance to protecting the privacy and security of the personal data of the Client and/or Participant. In line with this commitment, IACA has implemented measures to adequately protect and manage personal information. The IACA Privacy Policy, accessible at IACA Privacy Statement , provides detailed information on IACA's collection, use, disclosure and storage of Client and/or Participant data.

The Privacy Policy is an integral part of this Agreement and is hereby incorporated by reference. By accepting this Agreement, the Client and/or Participant also agrees to comply with the provisions set out in the IACA Privacy Policy in relation to the purchased Course. IACA reserves the right to update the Privacy Policy periodically. Clients and Participants will be notified of such updates via the contact details they have provided, such as email. It is the responsibility of the Client and/or Participant to review and understand the updated terms of the Privacy Policy.  

21. Transfer of Rights

The Client and Participant are not entitled to transfer the rights and obligations under this Agreement in whole or in part to third parties without prior written permission from IACA.

22. Applicable law 

Only Dutch law applies to all our offers, agreements and their implementation.

23. Disputes

• General Procedure: In the event of a dispute arising out of or related to this Agreement, the parties will attempt to resolve such dispute first by mutual agreement. 
• Judicial Settlement: If the parties cannot resolve the dispute between themselves, the dispute will be submitted to the competent Dutch court. Depending on the nature of the dispute, this will be the court in Breda, unless the law expressly designates another court as competent.  
• Individual Proceeding: All claims must be brought individually and not as part of a class action or class action or any other form of representative proceeding. By entering into this Agreement, both the Client and/or Participant and IACA waive the right to participate in a class action or other representative proceeding of any nature.  

DISCLAIMER
IACA offers training courses in which tools, methods and techniques are demonstrated that are used during the committing of (digital) research. IACA gives no guarantees about the effectiveness, reliability or legal admissibility of these tools and methods in specific cases. The use of third -party tools and the application of the learned methods is entirely at the participant's own risk. IACA is not responsible for technical malfunctions, security risks, legal consequences, operational consequences or any other damage resulting from the use of these resources. The participant remains responsible at all times for a correct, safe and legitimate application of the knowledge and skills gained.

Download: Terms and Conditions NL | General Terms Eng

International Anti Crime Academy BV | www.anti-crime-academy.com  

Complaints procedure

Below is the procedure for possible complaints addressed to International Anti Crime Academy BV. This regulation applies to all courses, training, education or workshops registered on our website: www.anti-crime-academy.com.

International Anti Crime Academy BV, hereinafter referred to as IACA. 

Whereas

That for careful dealing with a participant it is desirable that he/she can turn to a Complaints Committee with any complaints about the implementation of a course, training, education or trajectory if his/her dissatisfaction is discussed with the teacher/trainer/trainer/advisor of the registered trainer in question does not lead to a satisfactory result. 

Article 1 Definitions 

Participant

Anyone who validly participates or has participated in a course, training, education or trajectory registered on our website. 

Complaints committee

The IACA Complaints Committee regarding courses, training, education or programs. The committee consists of the director of IACA and at least one independent official who has no direct involvement or interests in the course, training, education or trajectory about which the complaint is submitted. This independent officer may not be an employee or contractor of IACA, nor have any other business or personal relationship with IACA, its directors, employees or the relevant participants.  

Commissioner

The Foundation Commissioner of IACA.

Course, training, education or trajectory 

The course, training, education or trajectory that is offered or organized as such accredited and registered with IACA. 

Teacher/trainer/trainer/advisor 

The person who carries out the course, training, education or trajectory on behalf of IACA. 

Complaint

Any written expression of dissatisfaction about a course, training, education or trajectory addressed to the Complaints Committee with the request to conduct an investigation and make a decision. 

Complainant

The person who has submitted a written complaint to the Complaints Committee. 

Article 2 Admissibility

1. The participant and the person on whose behalf he/she participates or has participated in the course, training, education or trajectory can submit a written complaint about the implementation of the course, training or trajectory up to two months after the end of the course, training, education or trajectory. , training or trajectory to the Complaints Committee. 

2. The Complaints Committee may decide that a complaint that is only submitted after the period referred to in the first paragraph will still be processed if, in the opinion of the committee, the complainant could not reasonably have been asked to submit his complaint earlier. submitted. 

3. Complaints are always treated confidentially. The registered complaints and the method of handling are kept for a period of three years. The following measures are taken to ensure data confidentiality:  

• Access: Only members of the Complaints Committee and other directly involved parties have access to the complaint data. 
• Storage: Complaints and associated documents are stored digitally in a secure environment that is protected by passwords and encryption. Physical documents are kept in a locked file cabinet.  
• Destruction of data: After the three-year retention period, the data will be securely destroyed. Digital data is permanently erased and physical documents are destroyed according to a certified procedure.  

Article 3 Composition of the Complaints Committee

The Complaints Committee consists of the director of IACA and at least one independent officer (Mr. Chris van Gompel). They will investigate the complaint submitted in accordance with the complaints procedure described in Article 5.

Article 4 Task of the Complaints Committee

The Complaints Committee has the task of investigating the complaints submitted to it and making an assessment thereof. 

Article 5 Complaints procedure

1. After the complaint has been submitted, the complainant will receive a message within five working days that his complaint has been received by IACA. 

2. The Complaints Committee examines the admissibility of the complaint. If the complaint is inadmissible, she will inform the complainant in writing and substantiate the content.  

3. If the complaint is admissible, the trainer of the relevant course, training, education or trajectory will be requested to provide a written response to this complaint. 

4. The Complaints Committee will send a copy thereof to the complainant. 

5. If, in the opinion of the Complaints Committee, it is not possible to form a judgment based on the complaint and the response of the trainer/trainer/advisor involved, the Complaints Committee will hear the complainant and the trainer/trainer/consultant involved. in each other's presence. 

6. If the complainant or the teacher/trainer/advisor involved is not available for a hearing, the following procedure will be followed: 

• The absent party must inform the Complaints Committee in writing of the reason for his/her absence as soon as possible, but no later than three working days before the scheduled hearing. 
• If the reason for the absence is found to be justified, the Complaints Committee will set a new date for the hearing. This new date will be within two weeks of the original date, unless there are valid reasons to deviate from it.  
• If a party does not appear without a valid reason or fails to communicate the reason for absence in a timely manner, the Complaints Committee will base its judgment on the available written documents and statements. 

7. If the above does not lead to a solution suitable for both parties, there is an option to appeal to an independent third party who does not work for IACA. 

Article 6 The decision of the Complaints Committee and possibility of appeal

1. The Complaints Committee will reach its decision within four weeks of receiving the complaint. This assessment has the character of a written advice.  

2. The Complaints Committee also sends a copy of its decision to the complainant. 

3. Extension of the period referred to in paragraph 1 is possible by two periods of a maximum of four weeks. 

4. If an extension is necessary, the Complaints Committee will announce this extension to the complainant. 

5. The judgment of the aforementioned independent third party (Article 5.7) is binding and any consequences will be handled as quickly as possible. 

Article 7 Commissioner's response

1. The director will announce his written response no later than two weeks after receiving the Complaints Committee's decision. This response is binding on all parties unless there is an opportunity for appeal.  

2. The director will send a copy of his response to the complainant and the teacher/trainer/advisor involved within two weeks of receiving the Complaints Committee's decision. 

3. This period can be extended by a maximum of two weeks. This extension will also be announced in writing to the complainant and the teacher/trainer/trainer/advisor involved.  

4. In the event of an appeal, after receipt of the binding decision from the independent third party, the decision together with the associated consequences will be sent in writing to both the complainant and the teacher/trainer/trainer/advisor involved.